Food & Beverage Service Manager - Luxurious 5 stars hotel

Location: UK - Home Based
Date Posted: 3 Dec 2019
Job Type: Permanent
Industry: Hospitality
Ref No: 127

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Who are they?

A luxury hotel operator owned by the Brunei Investment Agency (BIA), an arm of the Ministry of Finance of Brunei. 

Working with some of the most talented and unique individuals in the business, who always ensure the extraordinary guest experience of our client and the hotels within it. It is, after all, their people that bring their vision to life. As a member of the hotel chain Family, they will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by their annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.


What they are looking in an employee?

As an employee, you are expected to provide their guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally, the execution of your position will be in accordance to their company policies, standards and procedures. 

The company values are the fundamental spirit of how they reach our goals. As an ambassador of the hotel chain you will be entrusted with our values and expected to further enrich their We Care culture: Passion - Personality - Respect - Working Together - Creativity

Job Title

This position requires good communication skills as well as at least two years of previous line and fine dining experience. A  degree or related hotel experience preferred. Candidates should be able to perform all intermediate managing skills. Provide quality service to ensure positive results reflected in all standards and guest comment cards.

You will:

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity

Why work with them?

Competitive salary: 25,500 – 26,500 pounds sterling

Additional benefits:

 - assisting with accommodation and flights
Other benefits:
Contributory Pension Scheme with Life Assurance
Pension members can join the salary sacrifice scheme
Time to relax… 28 days holiday inclusive of bank holidays
Feeling under the weather? Company sick leave and pay
Family matters… Maternity, Paternity, Adoption & Parental leave
Life Assurance cover
Team member treats… A free meal in our Team Restaurant whilst on duty
Refer a Friend… £750 (gross) for introducing a new employee
Keep well…Occupational Health Advisor and services
Osteopath Treatments 
Free Eye Test for VDU users
In the know… Free Internet at allocated computers in Team Restaurant
A bit of luxury… Free nights on a bed & breakfast basis at our sister properties within Dorchester Collection
50% off Food and Beverage within selected outlets
50% off The Dorchester florist
25% off selected products in The Dorchester Shop
Getting around…. Cycle to work scheme
Looking fabulous… Uniforms and complimentary laundry of uniforms
20% off Spa Treatments
Grow with us… Career progression
Ongoing Learning & Development opportunities
Make your mark… Recognition and Reward programmes
Potential to earn team member bonus
Celebrate with us… Dorchester Collection Awards
Team Events
Annual team parties
Celebratory lunches
Be Legendary… Online Benefits scheme with over 200 shops, restaurants and attraction discounts


Education, Experience & Skills:

High school diploma or equivalent

Four years experience in 4-5 star restaurant/hotel

Culinary degree or equivalent